Supplier Terms and Conditions

Last updated: September 2021

INTRODUCTION

1. These terms and conditions (the “Supplier T&Cs”) govern the relationship between (a) World of Wedmin Limited (Company number 08012857), trading as “Wedding Planner.co.uk” (“Provider”), who owns the website, www.weddingplanner.co.uk (“Website”), and whose address is 75 Sydenham Hill, London, SE26 6TQ; and (b) any supplier of services listed on and/or made available through the Website (“Supplier”).

2. The Supplier T&Cs constitute a legally binding agreement between the Provider and the Supplier. Any Supplier who registers on and uses the Website agrees to the Supplier T&Cs. The Provider recommends that the Supplier saves his/her own copy of these Supplier T&Cs in a separate file on its PC or in print-out form.

3. The Provider does not authorise any Supplier to register with this Website unless the Supplier (a) is able to enter into legally binding contracts; and (b) agrees to comply with the Supplier T&Cs.

YOUR ACCEPTANCE OF THE TERMS

By using or accessing our website or any of the services provided in connection with our business (the "Services"), you confirm your agreement to be bound by these Terms and our Privacy Policy, which are incorporated herein by reference. If you do not agree to these Terms and the Privacy Policy, please do not use or access the Services. The Terms expressly supersede any prior terms of use between you and us or any of our affiliates or predecessors.

Certain features or products that you use, purchase, or download through the Services may be subject to terms and conditions presented to you at the time that you use, purchase, or download them (in addition to these Terms, which will continue to be binding). For example, your Supplier listing on our website will be governed by our Terms and Conditions of Sale and any contests, sweepstakes, or other promotions (each a “Promotion,” and, collectively, “Promotions”) made available through the Services may be governed by terms and conditions that are separate from these Terms. If you participate in any Promotions, please review the applicable separate set of terms and conditions in addition to these Terms and the Privacy Policy. If the terms for a Promotion conflict with the Terms, the Promotion terms shall apply.

Similarly, some areas of the Services (including, without limitation, The Shop) are hosted or provided by our third-party hosts or service providers and are subject to additional terms and conditions of use, which are posted within those areas on such third parties’ websites. Please make sure you read and accept these additional terms and conditions before using these areas of the Services.

We reserve the right, in our sole discretion, to change or modify these Terms at any time. It is your responsibility to check the Terms periodically because any changes will be binding on you. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

SCOPE OF THE PROVIDER’S SERVICES

4. The Provider offers an online platform that enables wedding venues and wedding services suppliers (together “Suppliers”) (a) to publish information about the wedding services and/or products they offer ("Services") on the Website (“Listings”); (b) to communicate directly with people interested in booking such Services (“Customers”); and (c) if a Supplier so wishes, to take bookings and accept payments through the Website (the "Booking and Payments Service").

5. The Provider does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Services. Suppliers alone are responsible for their Listings and Services.

6. When Customers and Suppliers make or accept a booking, they are entering into a contract directly with each other. The Provider is not and does not become a party to any contractual relationship between Customers and Suppliers. Except as expressly specified in these Supplier T&Cs, the Provider is not acting as an agent, guarantor or in any other capacity for any Supplier, and no relationship of employment, partnership or otherwise is created between the Supplier and Provider.

7. Any Supplier who chooses to register on the Website as a Supplier acknowledges that it acts exclusively on its own behalf and for its own benefit, and not on behalf, or for the benefit, of the Provider.

8. The Provider assumes no duty to investigate complaints, and is not obliged to take any action against Suppliers or Customers, except as may be required by law.

9. Due to the nature of the internet, the Provider cannot guarantee the continuous and uninterrupted availability and accessibility of the Website. The Provider may restrict the availability of the Website or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of the Provider's servers, or to carry out maintenance or upgrade measures that ensure the proper or improved functioning of the Website. The Provider may improve, enhance and modify the Website and introduce new functions from time to time. The Provider will, where possible, aim to ensure that maintenance of the site that causes any such restriction is undertaken at a time when most Customers’ usage is least affected.

SUPPLIER PROFILES

10. In order to advertise their Services on the Website, Suppliers must first register a profile (“Profile”). The Profile registration forms must be completed accurately and fully.

11. In registering a Profile, the Supplier agrees to all these Supplier T&Cs.

12. When registering, the Supplier will have a chance to upload information about the Services it provides, to be included in its Website listing, such as products and/or services offered, prices, and locations covered. This includes the ability to upload audiovisual samples, in order to enhance prospects for sale to prospective Customers.

13. Profile functions also include: a calendar, which can be maintained by the Supplier in order to avoid enquiries and/or bookings on dates for which the Supplier is not available; tracking of page visits by potential Customers; tracking of the number of enquiries received; ability to create and accept bookings and payments. These functions are made available on an “as is” basis, and the Provider does not undertake that the functions will be complete or error-free.

14. Services search snippets are searched and displayed based on the Provider’s sort algorithm. Customers can also search for Profiles according to various criteria, such as categories, sub-categories, availability, pricing, location and ratings.

15. The Supplier undertakes to present its Profile, including all information concerning the Services, fully and accurately, and to keep the information updated.

16. The Provider reserves the right to decline to publish on the Website any Profile that appears, in the Provider’s sole discretion, to be breaching, capable of breaching, or associated with the breach of, any provision of these Supplier T&Cs.

17. If the Provider, including as a result of information provided by Customers, suspects that the Supplier has supplied false information, the Supplier acknowledges that the Provider is entitled to carry out identity checks on the Supplier or to prove the existence of a Service, and if requested to do so, the Supplier agrees to promptly supply to the Provider such proof of identity or evidence of a Service’s existence as the Provider requests.

18. The Provider has the right to refuse registration to a Supplier for any reason at its absolute discretion.

COMMUNICATIONS BETWEEN SUPPLIER AND CUSTOMER

19. The first contact by a Customer with a Supplier shall be exclusively through the enquiry form supplied on the Website. For this reason, the Supplier may not include in their Listing text any of the following: telephone number, email address, physical address, or link to any other website. If the Provider finds that these conditions have been breached, then notwithstanding any other available remedies, the Provider will be entitled to remove any link or contact information from the Profile immediately, and notify the Supplier by email that this has been done.

20. Once a Supplier has been contacted by a prospective Customer through the enquiry form supplied on the Website, the Supplier is free to provide its contact details to that prospective Customer.

21. Alternatively or in addition, the messaging function ("Messenger") enables the Supplier and Customer to communicate through the Website. The Supplier has the ability to upload documents, and create and accept bookings through Messenger.

22. Suppliers acknowledge that unauthorised third parties may misuse any Website messaging system and unlawfully intercept or read messages. The Provider is not liable for any such misuse.

CUSTOMER REVIEWS

23. Customers may post their own ratings and/or reviews of Suppliers' Services (“Customer Content”) on the Website. Please note that the Provider does not, and does not realistically have the ability to, verify the accuracy or otherwise of Customer Content and is in no way responsible or liable for the truth and accuracy of Customer Content.

24. The Supplier is given the opportunity to review Customer Content and to respond to them within 3 Business Days (a “Supplier Response"). The Provider reserves the right to remove Customer Content if it deems this Content is unreasonable.

25. Any Supplier Responses must: (a) be written by the Supplier or an authorised representative; (b) true and accurate; (c) not be defamatory or infringing any third party rights; and (d) comply with these Supplier T&Cs, and the Provider may decline to post any of them that the Provider finds have not been. In the event that any Supplier Response appears on the Website but fails to conform to the Content Guidelines, then without prejudice to any other available remedies, the Provider shall be entitled to immediately remove from the Website the relevant non-conforming Supplier Response.

FEES

26. Suppliers pay a monthly or annual fee (“Subscription Fees”) as agreed between the Provider and Supplier for specific supplier categories. If a Supplier wishes to utilize the booking and payment functionality on the Website, the Supplier will also be required to pay an additional Booking and Payments fee, as described below. Suppliers who registered before 1st November 2017 can elect to remain on the original payment model of "pay-per-enquiry"

27. A Supplier who elects to pay Enquiry Fees must, when choosing this option, must specify a maximum number of enquiries he/she wishes to receive (the "Agreed Budget"). By indicating an Agreed Budget, the Supplier is not committing to spend the Agreed Budget but is merely notifying the Provider that he/she does not wish to exceed the Agreed Budget. A Supplier will be liable to pay sums incurred up to the amount of the Agreed Budget only.

28. The Provider will charge the supplier the monthly Subscription Fee upon registration and then on the same day of each following month. Suppliers on the legacy "pay-per-enquiry" model are charged once the Supplier has accrued £15.00 worth of spend on Enquiries & URL clicks.

29. Suppliers who elect to pay a Subscription Fee can choose to pay on a monthly or annual basis. Suppliers in categories who pay on a monthly basis will be charged the agreed monthly fee exactly one month after their previous charge. Suppliers paying an annual fee depending on their category will be charged the agreed annual fee on the first day the contract takes effect, and every anniversary thereof while the Supplier continues to use the Website as a Supplier.

30. Charges that are not disputed within twelve (12) days of the date charge are conclusively deemed accurate.

31. The Supplier shall provide the method of payment and the Provider will record the method in the Supplier Registration. All sums are exclusive of VAT unless stated otherwise. Supplier shall pay the sums (including, if applicable, VAT and any other applicable taxes or charges imposed by any government entity) in the manner dictated by the method of payment agreed between the parties. If payment is not made when due, the Provider may charge interest at the rate of 4% per annum above the prevailing base rate of Bank of Scotland PLC from the due date until the date of actual payment, whether before or after judgment.

32. The Provider may change its pricing, if applicable, at any time. Suppliers will be notified of any increase at least ten (10) days in advance of such increase and shall have the opportunity to terminate their subscription/use of the Website for ten (10) days from notification. If the Supplier does not terminate their subscription/use of the Website within the allotted time, they will be deemed to have accepted the price increase.

33. Charges will be calculated solely based on records maintained by Provider. Provider shall provide Supplier with password-protected access to 24/7 online reporting information so that Supplier may monitor its account(s). Refunds (if any) are at the discretion of Provider and only in the form of Supplier enquiry credit.

34. Supplier will submit valid credit/debit card details upon registration and keep this information up to date. Supplier card details will not be stored by the Provider.

35. All banking and other fees relating to a disputed payment shall be borne by the Supplier. Credit card number and entry of username and password are via 128 bit Secure Socket Layer (SSL) technology. The Provider uses Stripe Payments as the Payment Provider.

BOOKINGS AND PAYMENTS SERVICE

36. Suppliers are able, if they elect to, to offer Customers a Bookings and Payments Service through the Website. All applicable fees, will be presented to the Supplier prior to the Supplier sending the contract through to the Customer for acceptance, payment and a confirmed booking. The Supplier agrees to pay the Supplier Fees for any booking made through the Website.

37. Upon receipt by the Supplier of a booking confirmation from the Provider, a legally binding agreement is formed between the Supplier and the Customer (the "Booking"), subject to any additional terms and conditions of the Supplier that they may agree with the Customer in writing. The Provider will automatically collect the Supplier Fees upon Booking Confirmation and receipt of payment from the Customer.

38. The Supplier and the Customer are responsible for any modifications to a Booking. The Supplier agrees to pay any additional fees (Service fees) and/or taxes associated with such booking modifications, as agreed with the Provider. These additional fees will automatically be added to any edited bookings that have an increased value than the original booking.

39. Subject to the cancellation policy of the particular Supplier, a Customer can cancel a confirmed booking at any time [up to X days before delivery]. Where cancellation is allowed, the Provider will provide a refund to the Customer and the Supplier. Unless extenuating circumstances exist, any amounts due to the Supplier under the applicable cancellation policy will be remitted to the Supplier by the Provider excluding the Provider’s Service Fee.The first deposit paid by the Customer to the Supplier is non-refundable.

40. If a Supplier cancels a confirmed booking, the Customer will receive a full refund of the Total Fees for such booking, including the deposit. In addition, the Provider may impose a cancellation fee which includes the Provider’s Service Fee.

41. In certain circumstances, The Provider may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons where the Provider believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm (including reputational harm) to the Provider, other Suppliers and Customers, or third parties, or for any of the reasons set out in these Terms.

PAYMENT SERVICES

43. The Provider offers payment services to Suppliers using “Stripe Payments”, including payment collection services, payments and payouts, in connection with its use of the Website and the booking of its Services through the Website (“Payment Services”).

44. The Provider may restrict the availability of the Booking System, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. The Provider may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time.

45. The Payment Services may contain links to Stripe’s website and resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices and Suppliers should review them independently. The Provider is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by The Provider of such Third-Party Services.

46. The Supplier’s access to or use of certain Payment Services may be subject to, or require the Supplier to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to the Supplier’s use of or access to that Payment Service, unless specified otherwise.

47. When a Supplier adds a Payment Method such as a legitimate debit or credit card or Payout Method such as a legitimate Bank Account to the Profile, the Supplier will be asked to provide customary billing information such as name, billing address, and financial instrument information to “Stripe”, the Provider’s third-party payment processor. The Supplier must provide accurate, current, and complete information when adding a Payment Method or Payout Method, and it is the Supplier’s obligation to keep the Payment Method and Payout Method up-to-date at all times.

48. Please note that Payment Methods and Payout Methods involve the use of third-party payment service providers. These service providers may charge the supplier additional fees when processing payments and Payouts in connection with the Payment Services (including deducting charges from the Payout amount), and the Provider is not responsible for any such fees and disclaims all liability in this regard. The supplier’s Payment Method or Payout Method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using the Payment Method or Payout Method.

49. The Supplier is solely responsible for the accuracy and completeness of its Payment Method and Payout Method information. The Provider is not responsible for any loss suffered by the Supplier as a result of incorrect Payment Method or Payout Method information provided by the Supplier.

50. In order to receive a Payout the Supplier must have a valid Payout Method linked to the Supplier Account. The Provider will generally initiate Payouts to the Supplier’s selected Payout Method within 24 hours of the booking being confirmed. The Provider may delay or cancel any Payout for the purposes of preventing unlawful activity or fraud, risk assessment, security, or investigation.

51. The Supplier’s Payout for a booking will be the Booking Fee less applicable Provider’s Booking Fees.

52. Where the Customer cancels a confirmed booking or the Provider decides that it is necessary to cancel a confirmed booking, and the Provider issues a refund to the Customer in accordance with the Provider Terms or other applicable cancellation policy, the Supplier agrees that in the event that the Supplier has already been paid, the Provider will be entitled to recover the amount of any such refund from the Supplier, including by subtracting such refund amount out from any future Payouts due to the Supplier.

53. All payments and payouts will be in GBP.

TERMINATION

58. The Provider can terminate the Supplier's use of the Website at any time [by giving the Supplier two weeks' notice].

59. If the Provider determines, or an allegation is made, that (a) a Supplier's Listing or other content associated with a Supplier contains any material that is deemed false or misleading, or against the law or any applicable regulations or the rights of any person or entity; (b) a Supplier has misused the Website; (c) the Supplier is in material breach of these Supplier T&Cs or any other obligations owed to the Provider, any Provider Affiliate or Customer; (d) a Supplier has been abusive or offensive to any Customer, or any employee or representative of the Provider; or (e) a Supplier uses a false identity, then, notwithstanding any other remedies the Provider may have pursuant to these Suppliers T&Cs, the Provider shall be entitled to terminate this agreement with such Supplier immediately and remove a Supplier's access to the Website

60. If the Supplier decides to terminate its relationship with the Provider, the Supplier has the ability to deactivate its profile in their personal, Supplier dashboard. The Supplier will be required to arrange payment for any outstanding invoices before its profile can be fully deactivated. Suppliers are required to honour their contracts with any Customer they are in mid-transaction with even if they choose to terminate their relationship with the Provider.

13. INTELLECTUAL PROPERTY RIGHTS

58. All content that appears on the Website, and the Website itself, is protected by intellectual property rights. Reproduction of the Website, in whole or in part, including the copying of text, graphics, audiovisual images or designs, is prohibited.

59. Where a Supplier uploads or transmits through the Website any content of any type, including text or images, the Supplier undertakes that he/she has the right to do so, and has been granted the necessary consent by any persons featured or suppliers of featured items.

60. To the extent that a Supplier’s Profile and other uploads may contain trademarks, the Supplier declares that he/she has the right to use them, including sublicensing rights.

61. The Supplier hereby indemnifies the Provider against any intellectual property right infringement claims committed by the Provider due to materials provided by the Supplier/uploaded by the Supplier onto the Website.

62. By uploading any form of content to the Website, the Supplier authorises the Provider and each of the Provider's Affiliates to display and disseminate the content in connection with the performance of the Website and these Supplier T&Cs.

63. To promote the Provider and to increase the exposure of Listings to potential Customers, Listings and other Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements, and by registering for the Website the Supplier grants permission for such use.

64. Suppliers are permitted to download, display or print individual pages of the site to evidence their agreement with the Provider. The relevant file or the relevant printout must clearly bear the text “©Wedding Planner” - All Rights Reserved”.

65. The Provider complies with its data protection obligations.

FURTHER RIGHTS AND OBLIGATIONS OF THE SUPPLIER

58. The Supplier is required to keep account login details secret and not to pass them on to third parties. The Provider will never ask Suppliers to disclose these details. If Suppliers are contacted by third parties and asked for their login details, under no circumstances should they impart any of those details, but should immediately notify the Provider of the occurrence through the Contact Form. Should any Supplier notice that their account is being used by an unauthorised third party, they should immediately report the matter to the Provider through the Contact Form and change their password.

59. The Supplier must not misuse the Website’s email or messaging system.

60. Suppliers are responsible for ensuring that their Profiles, policies or any other aspects of their Services provided via the Website do not infringe the law or the rights of any person or entity. Profiles must not contain false information, personal insults, anything defamatory, or anything that infringes copyright or data protection law.

61. The Supplier shall be obliged for and account to the relevant authorities for taxes (including, where relevant, VAT) on the payments they receive.

INDEMNIFICATION

58. Each Supplier shall indemnify and hold the Provider harmless against any claims by third parties brought against the Provider arising out of or in connection with any breach of these Supplier T&Cs on the part of that Supplier.

PROHIBITIONS

58. The Supplier shall not directly or indirectly: a) breach any of the conditions contained within these Supplier T&Cs; b) with respect to the Website, its content, and databases comprised in the Website, in any form, whether by using automatic devices or manual processes, exploit, copy, distribute, reproduce, edit, translate, make publicly accessible or decompile any of the same; c) monitor content on the Website by means of robots, spiders, or other automatic instruments; d) use the Website for purposes other than those referred to in these Supplier T&Cs; e) use the site or the tools and services on the site for any purpose other than those expressly set out in these Supplier T&Cs; f) reproduce any portion of the Website on another website or otherwise, using any device including, but not limited to, use of a frame or border environment around the Website, or any other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site; g) upload or send to the Website any contents or programs, which on account of their size or nature, might damage the Provider’s, Suppliers' or other Customers' computers or networks; h) include content on the Website that breaches any applicable criminal or other laws, or encourages any such breach; i) use or access the Website in any way that might endanger any computer system or network, including by making available any virus (for which purpose, “virus“ includes any program introduced into a system deliberately which carries out a useless and/or destructive function, such as displaying an irritating message or systematically over-writing the information on a user's hard disk); j) post or transmit information that is in any way false, fraudulent, or misleading, or engage in any act that may be considered “phishing“ (whether primary, secondary or other) or that would give rise to criminal or civil liability; k) post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane material; or l) refer to the Provider or any Customer or other Supplier in any way that might lead someone to believe that they or any website is sponsored by, affiliated with, or endorsed by the Provider or any Customer or other Supplier.

NOTICES

75. Messages are to be sent using the Contact Form or by post to World of Wedmin Ltd, 75 Sydenham Hill, London, SE26 6TQ.

76. Notifications of copyright infringement must contain: a) your postal address, telephone number and e-mail address; b) precise details about the content in question (insertion of the text or image) including a link to the website; c) a signed declaration confirming that you: (i) hold the exclusive rights to use the work; and (ii) have not authorised the use of the material in question in this form.

PROVIDER'S LIMITED LIABILITY

75. In no event will the Provider be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from the Website, the Supplier’s use of the Website and/or any transaction with the Customer, even if the Provider has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. If the Supplier is dissatisfied with the Website, does not agree with any part of these Supplier T&Cs, then the Supplier’s sole and exclusive remedy against the Provider is to discontinue using the Website.

76. In any event, the Provider’s liability to the Supplier or any third party in any circumstance arising out of or in connection with the Website is limited to the greater of (a) the amount of fees the Supplier pays to the Provider in the six months prior to the action giving rise to liability, and (b) £100.00 in the aggregate.

77. Nothing in these Supplier T&Cs shall exclude or restrict the Provider’s liability for death or personal injury resulting from its negligence, nor for the Provider’s fraud or fraudulent misrepresentation.

MISCELLANEOUS PROVISIONS

80. The Provider reserves the right to assign or subcontract any or all of its rights and obligations under these Supplier T&Cs, to a third party.

81. The invalidity of one or more provisions of these Supplier T&Cs shall not affect the validity of the other provisions.

82. The Provider’s failure to act with respect to a breach of these T&Cs by the Supplier or others does not waive the Provider’s right to act with respect to subsequent or similar breaches.

83. These Supplier T&Cs, and the relationship between the Supplier and the Provider, shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

84. These Supplier T&Cs contain the agreement between the Provider and Supplier relating to their subject matter.

85. The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Supplier T&Cs.

Date: September 2021

Use of this website constitutes acceptance of the Supplier T&Cs and Privacy Policy.

Customer Terms and Conditions

INTRODUCTION

1. These terms and conditions (the “Terms”) govern your use of www.weddingplanner.co.uk (the "Website"). Please read these Terms and the Privacy Policy iin full before you use this Website. If you do not accept these Terms, please do not use this Website. Using the Website implies that you accept these Terms. We do occasionally update these Terms so please refer back to them in the future. The last time the Terms were updated was September 2017

2. The Terms govern the relationship between (a) World of Wedmin Limited (Company number 08012857), trading as WeddingPlanner.co.uk (“Provider”) whose registered address is c/o Cohen Davidson, 75 Sydenham Hill, London, SE26 6TQ; and (b) any user of services available through the Website (“Customer”).

THE BASICS

3. The Website is a platform where you, the Customer, can view profiles of, and obtain information about, wedding services suppliers registered on the Website (“Suppliers”), and communicate with those Suppliers. In respect of some of the Suppliers, you can book and pay for the Supplier of your choice through the Website.

The Website is merely a venue for Suppliers and the Customer to interact and, in some cases, form a contractual relationship. We, the Provider, are not, and do not become, party to any contractual relationship between you, the Customer, and the Suppliers.

REGISTRATION AND ESTABLISHING AN ACCOUNT

4. The Customer must register on the Website to create a Customer account ("Customer Account") in order to access the services on the Website. The Provider does not authorise anyone to register for a Customer Account unless they are able to enter into legally binding contracts. A customer agrees not to create an account in another person’s or entity’s name, create multiple accounts or use another’s account or impersonate another person or entity.

5. Information uploaded onto Customer Accounts, including on profile pages, must be truthful and accurate.

6. A user must not “Harvest,” “Scrape” or collect information from the Suppliers using an automated software tool.

7. The Customer Account includes, amongst others, the following functions:

8. - A dashboard and overview of all tools;

9. - A personal profile page
   - Ability to monitor specific Suppliers;
   - Ability to save favourite Suppliers;
   - Wedding Planning Checklist;
   - Wedding Planning Budget Tracker;
   - Wedding Planning Guest List Tracker & Table Planner;

- Wedding Website Builder;

- Enquiries & Bookings Manager;

- Wedding Planner Messenger.

9. Customers can deactivate their Customer Account at any time by contacting the Provider using the Contact Form or emailing [email protected].

SUPPLIER LISTINGS AND INTERACTION WITH SUPPLIERS

10. Wedding services suppliers are able to sign up for a Supplier account ("Supplier Account") on the Website and, once registered as a Supplier, can upload information about their business and services.

11. Suppliers are entirely and solely responsible for all of the information, including but not limited to audio and video, images, text and other content.

12. If the Customer finds a Supplier in which they are interested, she/he can send an information request to the Supplier (an “Enquiry”) stating their surname, e-mail address and telephone number, and other requested information. In order for an Enquiry to be sent, the Customer will be required to login to their Account. The first communication between the Customer and Supplier must be via the Enquiry form.

13. The Customer and the Supplier will each receive a confirmation once an Enquiry has been sent by the Customer to the Supplier.

14. The Supplier may then communicate with the Customer in connection with the Enquiry via the Website message system ("Messenger") or email/telephone if provided by the Supplier.

15. The Provider does not generally conduct identity checks. If Customers suspect that a Supplier has supplied false information, they are invited to notify the Provider through the Contact Form or email [email protected]
    
    

RIGHTS AND OBLIGATIONS OF THE PROVIDER

16. The Provider will use commercially reasonable efforts to ensure that content uploaded onto the Website by Suppliers is as true and accurate a representation of those services as practicable. More particularly, the Provider shall make it a prerequisite of signing up for a Supplier Account that the Supplier agrees to the Supplier Terms & Conditions, which shall contain a condition that the Supplier only provide true and accurate information on the Website.

17. Customers acknowledge that Suppliers – and not the Provider – are solely responsible and liable for the accuracy of the content uploaded by them to the Website.

18. The Provider may occasionally undertake upgrades and maintenance of the Platform. These works may result in restrictions in the usage on the Platform. The Provider will, where possible, aim to ensure that works that cause any such restriction are undertaken at a time when most Customers’ usage is least affected.

19. The Provider offers a messaging system, Messenger, via which the Supplier and Customer can contact one another. Completed Enquiries [submitted to Messenger]will be forwarded to the email provided by the Supplier of the relevant service. Customers acknowledge that unauthorised third parties may misuse the system and unlawfully intercept or read messages. The Provider is not liable for any such misuse.

20. Each Customer acknowledges that the Provider is not responsible for checking the identity, or for the behaviour, of Suppliers or for establishing the nature, condition or existence of a Service.
    
    

INTELLECTUAL PROPERTY RIGHTS

21. The intellectual property rights in all content that appears on or relates to this Website, including but not limited to audio and video, images, text, trading names and databases, is protected by is owned by or licensed to the Provider or the Suppliers. Reproduction of any part of the Website, in whole or in part, including the copying of text, graphics, audiovisual content or designs, is expressly prohibited.

22. Customers are permitted to download and print individual pages of the Website solely for their own personal use provided that you do not modify any content without prior express consent by the Provider.
    Where a Customer uploads to the Website or submits through Messenger any content of any type, including text, images and audiovisual content, the Customer undertakes that he/she has the right and any necessary consents to do so.

23. By submitting reviews to the Website, Customers authorise the Provider to use them both on the Website and in separately published form (for example, in marketing materials).

24. The Customer hereby indemnifies the Provider against all intellectual property right infringement claims committed by the Provider due to materials provided by the Customer/uploaded by the Customer onto the Website.

ACCOUNT SECURITY

25. Customers are required to keep their Customer Account login details secret and not to pass them on to third parties. The Provider will never ask Customers to disclose these details. If Customers are contacted by third parties and asked for their login details, under no circumstances should they impart any of those details, but should immediately notify the Provider of the occurrence through the Contact Form. Should any Customers notice that their account is being used by an unauthorised third party, they should immediately report the matter to the Provider through the Contact Form and change their password.

COMMUNICATIONS AND REVIEWS

26. Messages sent via Messenger should only relate to serious booking enquiries. It is prohibited to misuse Messenger, such as by sending unsolicited commercial communications (spam).

27. Website recommendations transmitted via the “Recommend this site” function should only be sent with the recipient’s consent.

28. Customers may post their reviews of Suppliers’ Services (“Customer Reviews”) on the Website within 30 days of use of such Services. Customer Reviews can be up to 500 words long. The Supplier is given the opportunity to view Customer Reviews [once they have been posted on the Website] and to respond to them (a “Supplier Response”).

29. Customers are prohibited from using any obscene or defamatory language on the Website.

30. Please note that the Provider does not, and does not realistically have the ability to, verify the accuracy or otherwise of comments, Customer Reviews or Supplier Responses and is not responsible or liable for any such comments, reviews or responses.

31. The Provider nevertheless requires all Customer Reviews to be written by the Customer who has booked the Service being reviewed, or by his/her authorized representative, and may decline to post a Customer Review that the Provider finds does not do so.

32. In the event that any Customer Review appears on the Website but fails to be accurate, then without prejudice to any other available remedies, the Provider shall be entitled immediately to remove from the Website the relevant non-conforming Customer Review.

DATA PROTECTION AND PRIVACY

33. The Provider complies with its data protection obligations. Further details can be obtained from the Privacy Policy. Suppliers generally authorise the Provider to forward the Supplier’s contact details, including telephone number, to Customers in connection with a Service booking. Customers may ask for these details to be supplied on production of proof of the booking; alternatively, these details may be made available to Customers through their Accounts.

BOOKING AND PAYMENT SERVICES

34. Customers are able to book the Services of certain Suppliers directly through the Website.

35. In such cases, subject to meeting any additional requirements (such as completing any verification processes) set by the Supplier, Customers can book a Service available on the Website by following the booking process. All applicable fees, including the Service Fee (“Provider fee”), Security Deposit (if applicable), [Customer Supplier Fee] and any applicable Taxes including VAT (collectively, “Total Fees”) will be presented to you prior to accepting a booking. By accepting a booking, you agree to pay the Total Fees requested within the time stated.

36. Upon receipt by you of a booking confirmation from the Provider, a legally binding agreement is formed between you and your Supplier, subject to any additional terms and conditions of the Supplier that apply, including in particular the applicable cancellation policy and any rules and restrictions specified by the Supplier on the Website in connection with the requested Service. Wedding The Provider Planner Payments will collect the Total Fees at the time of the booking request or upon Booking Confirmation [and pay these to the Supplier within 24 hours of receipt[when]].

37. Suppliers and Customers are responsible for any modifications to a booking that they make [via the Website ]and agree to pay any additional fees and/or taxes associated with such booking modifications.

38. Customers can cancel or request to edit a confirmed booking at any time subject to the Supplier’s cancellation policy, except that the initial deposit shall not be returned, and the Provider will provide any refund to the Customer and/or Cancellation Fee to the Supplier in accordance with that Supplier’s cancellation policy[ as provided on the Website].

39. If a Supplier cancels a confirmed booking, the Customer will receive a full refund of the Total Fees for such booking.

40. The Provider may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons where the Provider believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to the Provider, other Suppliers and Customers, third parties or for any of the reasons set out in these Terms.

41. Suppliers and Customers may use the Website to send or request money for refunds, additional Services or Damage Claims related to bookings.

USE OF PAYMENT SERVICES

42. The Provider offers payments services to Suppliers, including payment collection services, payments and payouts, in connection with and through the WeddingPlanner.co.uk Platform (“Payment Services”).

43. The Provider may restrict the availability of the Payment Services, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. The Provider may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time.

44. The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices and Suppliers should review them independently. The Provider is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by The Provider of such Third-Party Services.

45. Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.

PROHIBITIONS

46. The Customer shall not directly or indirectly: (a) breach any of the conditions contained within these Terms; (b) With respect to the Website, its content, and databases comprised in the Website, in any form, whether by using automatic devices or manual processes, exploit, copy, distribute, reproduce, edit, translate, make publicly accessible or decompile any of the same;
    b) Monitor content on the Website by means of robots, spiders, or other automatic instruments; (c) Use the Website for purposes other than those referred to in these Terms; (d) Use the site or the tools and services on the site for the purpose of booking a service other than a Service under a valid Supplier; (e) Reproduce any portion of the Website on another website or otherwise, using any device including, but not limited to, use of a frame or border environment around the Website, or any other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site; (f) Upload or send to the Website any contents or programs, which on account of their size or nature, might damage the Provider’s, Suppliers' or other Customers' computers or networks; (g) Include content on the Website that breaches any applicable criminal or other laws, or encourages any such breach; (h) Use or access the Website in any way that might endanger any computer system or network, including by making available any virus (for which purpose, “virus“ includes any program introduced into a system deliberately which carries out a useless and/or destructive function, such as displaying an irritating message or systematically over-writing the information on a user's hard disk); (i) Post or transmit information that is in any way false, fraudulent, or misleading, or engage in any act that may be considered “phishing“ (whether primary, secondary or other) or that would give rise to criminal or civil liability; (j) Post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane material; or (k) Refer to the Provider or any Supplier in any way that might lead someone to believe that the Customer or any website is sponsored by, affiliated with, or endorsed by the Provider or any Supplier.

RIGHT TO DELETE CONTENT

47. Customers are responsible for ensuring that their communications, and content posted through or in connection with the Website, including Customer Reviews and communications with Suppliers, do not infringe the law, the rights of any person or entity, or contain false information, personal insults, anything slanderous or defamatory, anything that infringes copyright, data protection law or the content guidelines. Without prejudice to any other available remedies, the Provider shall be entitled immediately to remove from the Website any communications or content that infringes these requirements, and to suspend or prevent the usage of any related Account.

INDEMNIFICATION

48. The Customer shall indemnify and hold the Provider and its affiliates in other countries (“Provider Affiliates”) harmless against any claims by third parties brought against the Provider or any Supplier arising out of or in connection with any breach of these Terms on the part of the Customer.

NOTIFICATIONS

49. Messages are to be sent using the Contact Form or by post to World of Wedmin Ltd, 75 Sydenham Hill, London, SE26 6TQ

50. Notifications of copyright infringement must contain: a) Your postal address, telephone number and e-mail address; b) Precise details about the content in question (insertion of the text or image) including a link to the website; c) A signed declaration in lieu of an oath, which implies that you: (i) Hold the exclusive rights to use the work; (ii) Have not authorised the use of the material in question in this form.

LIABILITY OF PROVIDER

51. In no event will the Provider be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from the Website, your use of the Website and/or any transaction between Customer and Suppliers, even if the Provider has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. If you are dissatisfied with the website, you do not agree with any part of these Terms, then your sole and exclusive remedy against the Provider is to discontinue using the site. Nothing in these Terms shall exclude or restrict the Provider’s liability for death or personal injury resulting from its negligence; nor for the Provider’s fraud or fraudulent misrepresentation.

MISCELLANEOUS

52. These Terms shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

53. The Provider reserves the right to assign or subcontract any or all of its rights and obligations under these Terms, to a third party.

54. These Terms contain the entire agreement between the Provider and Customer relating to their subject matter.

55. The Provider recommends that each Customer save his/her own copy of these Terms in a separate file on its PC or in print-out form.

56. The Provider’s failure to act with respect to a breach of these Terms by the Customer or others does not waive the Provider’s right to act with respect to subsequent or similar breaches.

57. The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Terms.

58. The invalidity of one or more provisions of these Terms shall not affect the validity of the other provisions.

Our details

Our business’s name is: WeddingPlanner.co.uk

Our address for correspondence is: 75 Sydenham Hill, London, SE26 6TQ

Our registered address is: World of Wedmin Limited,Trading as WeddingPlanner.co.uk, 75 Sydenham Hill, London, SE26 6TQ (08012857)

Our contact details can be found here: Contact

Tel:020 3876 6635

Email: [email protected]