Supplier Terms and Conditions

WEDDING PLANNER GENERAL TERMS AND CONDITIONS FOR SUPPLIERS

WEDDING PLANNER Supplier TERMS AND CONDITIONS

INTRODUCTION

 
(1) These terms and conditions (the “Supplier Ts & Cs”) govern the relationship between World of Wedmin Limited (Company number 08012857), trading as “Wedding Planner,co.uk” (“Provider”), who owns the site 
www.weddingplanner.co.uk (“Provider’s Platform”), and whose address is c/o Cohen Davidson, 7 Queen Square, Brighton, BN1 3FD; and any owner of services available through the website (“Supplier”).

(2) The Supplier Ts & Cs constitute a legally binding agreement between the Provider and the Supplier; each Supplier who uses or accesses this site agrees to the Supplier Ts & Cs. 


(3) The Provider does not authorise any Supplier to register with this site unless the Supplier is able to enter into legally binding contracts.

1. SCOPE OF THE PROVIDER’S SERVICES 

(1) The Provider offers an online marketplace that enables wedding venues and wedding suppliers (together “Suppliers”), and certain third parties,(1) to publish such Supplier Services on the Provider’s Platform (“Listings”);  (2) to communicate and transact directly with couples (“Customers”) that are seeking to book such Supplier Services; and (3) to take bookings and accept payments through the Provider’s Platform. Supplier Services may include the offering of wedding services, products or properties for use.

(2) The Provider does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Supplier Services. Suppliers alone are responsible for their Listings and Supplier Services. When Suppliers and Customers make or accept a booking, they are entering into a contract directly with each other. The Provider is not and does not become a party to or other participant in any contractual relationship between Customers and Suppliers, nor is WeddingPlanner.co.uk an insurer. The Provider is not acting as an agent in any capacity for any Supplier, except as specified in the Payments Terms.

(3) While we may help facilitate the resolution of disputes, the Provider has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Supplier Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any Supplier, Customer or third party. The Provider does not endorse any Supplier or Customer. Any references to a Supplier or Customer being "verified" (or similar language) only indicate that the Supplier or Customer has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by The Provider about any Supplier or Customer, including of their identity or background or whether they are trustworthy, safe or suitable.

(4) If you choose to use the Provider’s Platform as a Supplier, your relationship with the Provider is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of the Provoder for any reason, and the Supplier acts exclusively on its own behalf and for its own benefit, and not on behalf, or for the benefit, of the Provider.

(5) To promote the Provider and to increase the exposure of Listings to potential Customers, Listings and other Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. 

(6) Due to the nature of the Internet, the Provider cannot guarantee the continuous and uninterrupted availability and accessibility of the Provider’s Platform. The Provider may restrict the availability of the Provider’s Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Provider’s Platform. The Provider may improve, enhance and modify the Provider’s Platform and introduce new Services from time to time.

 

 

2.  REGISTERING A PROFILE  - All Services
(1) 
The Provider’s Platform is a place where Suppliers can advertise one or more of their services (each a “Service”) for hire to potential Customers;  communicate with those potential Customers; enter into contracts; take bookings and payments.   Suppliers advertise on the Provider’s Platform by registering a profile (“Profile”).   Suppliers are not allowed to advertise any Service on the Provider’s Platform, without registering a profile.

(2) The Provider is not, and does not become, party to any contractual relationship between the Customer and the Supplier, and does not mediate between the Customer and the Supplier in the event of any dispute arising between them. The Provider’s Platform is a platform for Suppliers and Customers to interact. 


(3) To register a Profile, the Supplier is obliged

 

The Profile has additional functionality to enable the Supplier to add audiovisual samples, in order to enhance prospects for sale to prospective Customers. The Profile also has functionality for the Supplier to maintain a calendar, in order to avoid useless enquiries on dates for which the Supplier is not available. 


(4) All banking and other fees relating to an undisputed payment shall be borne by the Provider. All banking and other fees relating to a disputed payment shall be borne by the Supplier. Credit card number and entry of username and password are via 128 bit Secure Socket Layer (SSL) technology. The Provider uses Stripe Payments as the Payment Provider.


(5) The Provider reserves the right to decline to place any Profile that appears, in the Provider’s discretion, to be capable of infringing, or be associated with the infringement of, any provision of these Supplier Ts & Cs.

 

3. THE DASHBOARD AND CUSTOMER REVIEWS  - All Services
(1) Through registration, a Supplier is given a Supplier profile in which the data which the Supplier contributes is recorded and in which all the Services offered by that Supplier are specified (the “Dashboard”).  
(2) In the Dashboard, the Supplier has various functions available which are intended to assist the Supplier to manage services offered through the site, to track the number of visits by prospective Customers and the number of enquiries, to keep the Registered Profile updated and create and accept bookings and payments.  .These functions, and the Dashboardf, are made available on an “as is” basis, and the Provider does not undertake that the Dashboard or its functions will be complete or error-free.  
(3) Customers may post their own reviews of Suppliers Services (“Supplier Reviews”) on the Provider’s Platform.  The Supplier is given the opportunity to preview Customer Reviews, and to respond to them within 3 Business Days (a “Supplier Response). Please note that the Provider does not, and does not realistically have the ability to, verify the accuracy or otherwise of Customer Reviews. 
(4) The Provider requires all Supplier Responses to Customer Reviews to be written by the Supplier or an authorised representative, and may decline to post any of them that the Provider finds does not do so. In the event that any Supplier Response appears on the site but fails to conform to the Content Guidelines, then without prejudice to any other available remedies, the Provider shall be entitled immediately to remove from the site the relevant non-conforming Supplier Response.

 

4. PROFILE DETAILS AND SERVICES – All Services
(1) The Supplier’s service is described in the Supplier’s profile on the Provider’s Platform which is to be completed by the Supplier 
(2) Service search snippets are searched and displayed based on the Provider’s sort algorithm. Customers can also search Profiles according to various criteria, such as: 
- category
- availability
- pricing
- location
- reviews

 

5. CONTACT BETWEEN SUPPLIER AND CUSTOMER – All Services
(1) The first contact by the Customer with the Supplier is, or is deemed to be, exclusively through the link supplied on the Provider’s Platform. 
(2) For this reason, the Supplier may not place on the Profile any of the following: telephone number, email address, physical address or link from the Profile to any other website that is not in the specified field; If the Provider finds that the requirements of this sub-Clause have been breached, the Provider will be entitled to remove any link or reference to a Supplier Website from each Profile immediately, and notify the Supplier by email that this has been done. 
(3) Once the Supplier has been contacted by a prospective Customer through the link supplied on the Provider’s Platform, the Supplier is free to provide to that prospective Customer any contact details which the Supplier wishes. 

(4) The “Messenger” function on the Dashboard enables the Supplier and Customer to communicate through the Provider’s Platform. The Supplier has the ability to upload documents, create and accept bookings through Messenger. 

 

6. PAYMENT, PRICING AND REPORTING- Enquiry & Subscription Fees
(1) A Supplier paying Enquiry Fees (the “Enquiry Fee Supplier”) shall, in the dashboard, specify a maximum number of enquiries the Enquiry Fee Supplier wishes to receive (the "AGREEMENT BUDGET"). By indicating an Agreement Budget, the Enquiry Fee Supplier is not committing to spend the Agreement Budget. The Enquiry Fee Supplier is merely notifying Provider that the Supplier does not wish to exceed the Agreement Budget. The Enquiry Fee Supplier shall remain solely liable to pay sums incurred up to the amount of the Agreement Budget only. 

Provider and Supplier shall mutually agree the method of payment and record the agreed method in the Supplier Registration. All sums stated in this Agreement are exclusive of VAT unless stated otherwise. Supplier shall pay the sums (including, if applicable, VAT and any other applicable taxes or charges imposed by any government entity) in the manner dictated by the method of payment agreed between the parties. If payment is not made when due, The Provider may charge interest at the rate of 4% per annum above the prevailing base rate of Bank of Scotland PLC from the due date until the date of actual payment, whether before or after judgment. 


(2)The Provider may change its minimum pricing, if applicable, at any time and Suppliers will be notified of any increase at least ten (10) days in advance of such increase. Charges shall be calculated solely based on records maintained by Provider. Provider shall provide Supplier with password-protected access to 24/7 online reporting information so that Supplier may monitor its account(s). Refunds (if any) are at the discretion of Provider and only in the form of Supplier enquiry credit. 


(3) Supplier will submit valid credit/debit card details upon registration and keep this information up to date. Supplier card details will not be stored by the Provider. 


(4) Provider will charge the Enquiry Fee once the Supplier has accrued £15.00 worth of spend on Enquiries & URL clicks. Charges that are not disputed within twelve (12) days of the date charge are conclusively deemed accurate. 

Subscription Fee Suppliers will be charged the agreed monthly fee on the 1st of every month; and the agreed annual fee on the first day the contract takes effect, or anniversary thereof.

7. ADDITIONAL TERMS APPLICABLE TO THE PROVIDER’S BOOKINGS  AND PAYMENTS SERVICE ONLY

(1) Subject to meeting any requirements (such as completing any verification processes) set by the Supplier, Suppliers are able to offer Customers a Bookings and Payments Service through the Provider’s Platform. . All applicable fees, including the Service Fee, Security Deposit (if applicable), Customer Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to the Supplier prior to the Supplier accepting a booking. The Supplier agrees to pay the Total Fees for any booking made through the Provider’s Platform. 

(2) Upon receipt by the Supplier of a booking confirmation from the Provider, a legally binding agreement is formed between the Supplier and the Customer, subject to any additional terms and conditions of the Supplier that they may agree with the Customer in writing. The Provider will collect the Total Fees at the time of the booking request or upon Booking Confirmation.

(3) The Supplier and the Customer are responsible for any modifications to a booking made via the Provider’s Platform.  The Supplier  agrees to pay any additional Fees and/or Taxes associated with such Booking Modifications, as agreed with the Provider.

(4) A Customer can cancel a confirmed booking at any time subject to the cancellation policy, and the Provider will provide a refund to the Couple and the Supplier in accordance with such cancellation policy. Unless extenuating circumstances exist, any amounts due to the Supplier under the applicable cancellation policy will be remitted to the Supplier by the Provider pursuant to the Payments Terms.  The first deposit paid by the Customer to the Supplier is non-refundable.

(5) If a Supplier cancels a confirmed booking, the Customer will receive a full refund of the Total Fees for such booking, incuding the deposit. In addition, the Provider may impose a cancellation fee, unless the Supplier has a valid reason for cancelling the booking.In certain circumstances, The Provider may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons where the Provider believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to the Provider, other Suppliers and Customers, third parties or for any of the reasons set out in these Terms.

(6) Suppliers and Customers may use the Provider’s Platform to send or request money for refunds, additional Supplier Services or Damage Claims related to bookings. 

 

 

8. USE OF PAYMENT SERVICES - APPLICABLE TO THE PROVIDER’S BOOKINGS  AND PAYMENTS SERVICE ONLY

(1) The Provider offers payment services to Suppliers, including payment collection services, payments and payouts, in connection with and through the Provider’s Platform (“Payment Services”).

(2) The Provider may restrict the availability of the Payment Services, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. The Provider may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time.

(3) The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices and Suppliers should review them independently. The Provider is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by The Provider of such Third-Party Services.

(4) The Supplier’s access to or use of certain Payment Services may be subject to, or require the Supplier to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to the Supplier’s use of or access to that Payment Service, unless specified otherwise.

 

9. PAYMENT METHODS AND PAYOUT METHODS- APPLICABLE TO THE PROVIDER’S BOOKINGS  AND PAYMENTS SERVICE ONLY

(1) When a Supplier adds a Payment Method or Payout Method to the Profile, the Supplier will be asked to provide customary billing information such as name, billing address, and financial instrument information to “Stripe”, the Provider’s third-party payment processor. The Supplier must provide accurate, current, and complete information when adding a Payment Method or Payout Method, and it is the Supplier’s obligation to keep the Payment Method and Payout Method up-to-date at all times. The information required for Payout Methods will include:

(2) Please note that Payment Methods and Payout Methods involve the use of third-party payment service providers. These service providers may charge the supplier additional fees when processing payments and Payouts in connection with the Payment Services (including deducting charges from the Payout amount), and the Provider is not responsible for any such fees and disclaims all liability in this regard. The supplier’s Payment Method or Payout Method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using the Payment Method or Payout Method.

(3) The Supplier authorizes the Provider to store Payment Method information and charge the Supplier’s Payment Method as outlined in these Payments Terms.

(4) The Supplier is solely responsible for the accuracy and completeness of your Payment Method and Payout Method information. The Provider is not responsible for any loss suffered by the Supplier as a result of incorrect Payment Method or Payout Method information provided by the Supplier.

9.1 GENERALLY

Generally speaking, the Provider will collect the Total Fees from a Customer at the time the Customer accepts the booking or at any other time mutually agreed between the Customer and the Provider.

9.2 PAYOUTS

(1) In order to receive a Payout the Supplier must have a valid Payout Method linked to the Supplier Account. The Provider will generally initiate Payouts to the Supplier’s selected Payout Method within 24 hours of the booking being confirmed. Provider may delay or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or investigation.

(2) The Supplier’s Payout for a booking will be the Booking Fee less applicable Provider’s Fees and Card Fees.

(3) the Provider (via Stripe) will remit the Supplier’s Payouts in GBP.

10. CANCELLATIONS AND REFUNDS - - APPLICABLE TO THE PROVIDER’S BOOKINGS  AND PAYMENTS SERVICE ONLY

(1) If a Customer cancels a confirmed booking, the Provider will arrange the refund amount of the Total Fees due to the Customer pursuant to the Supplier’s cancellation policy and as otherwise in accordance with the Provider’s Terms. The Provider will also initiate a Payout of any portion of the Total Fees due to the Supplier under the applicable cancellation policy.

(2) If a Supplier cancels a confirmed booking, the Provider will provide the Customer a full refund of the Total Fees within a commercially reasonable time of the cancellation. In some instances, the Provider may allow the Customer to apply the refund to a new booking, in which case the Provider will credit the amount against the Customer’s subsequent booking at the Customer’s direction.

(3) If, as a Supplier, you cancel a confirmed booking, you agree that the Provider may collect any cancellation fees imposed by the Provider. In these instances, the Provider will treat the Supplier’s cancellation as a payment authorisation.

(4) If a Supplier modifies or cancels a booking or order, the Provider will provide the Customer a refund in accordance with the Provider’s Terms.

(5) All refunds may be subject to the Provider’s Terms. If a Customer or the Provider decides for any reason to cancel a confirmed booking pursuant to the Provider’s Terms, the Supplier agrees that the Provider will not have any liability for such cancellations or refunds aside from its obligations to remit refunds or Payouts pursuant to these Payments Terms.

(6) If the Customer cancels a confirmed booking or the Provider decides that it is necessary to cancel a confirmed booking, and the Provider issues a refund to the Customer in accordance with the Provider Terms or other applicable cancellation policy, the Supplier agrees that in the event that the Supplier has already been paid, the Provider will be entitled to recover the amount of any such refund from the Supplier, including by subtracting such refund amount out from any future Payouts due to the Supplier.

 

 

11. TERMINATION – All Services

(1) If the Provider determines, or an allegation is made, that (a) Profile or other content associated with a Supplier contain any material that is deemed false, against the law, applicable regulations or the rights of any person or entity, (b) a Supplier has submitted unsuitable material to, or misused, the site, (c) a Supplier’s Profile is unacceptable or unfair, (d) the Supplier is in material breach of these Supplier Ts & Cs or any other obligations owed to the Provider, any Provider Affiliate or Customer, (e) a Supplier has been abusive or offensive to any employee or representative of the Provider, (f) a Supplier uses a false identity, then the Provider shall be entitled to terminate either (i) any affected Profiles, or (ii) all Services associated with such Supplier immediately. A Supplier or Profile that contravenes any of the above requirements shall be in breach of these Supplier Ts & Cs. 
Note that the Provider assumes no duty to investigate complaints.

(2) If the Supplier decides to terminate its relationship with the Provider, the Supplier must contact the Provider immediately in order to deactivate its profile. The Supplier will be required to arrange payment for any outstanding invoices before its profile can be fully deactivated. 

 

12. RIGHTS AND OBLIGATIONS OF THE PROVIDER – All Services

(1) Provider shall be entitled to change the layout of this site at any time without prior notice 

(2) The Provider shall use commercially reasonable efforts to ensure that Service descriptions on the site are as true and accurate a representation as practicable of the service that the Supplier has submitted to the Provider. 
(3) The Provider may occasionally undertake upgrades of the site upgraded in order to address technological developments. Maintenance works are therefore sometimes necessary, which can lead to restrictions on the site. The Provider will, where possible, aim to ensure that maintenance of the site that causes any such restriction is undertaken at a time when most Customers’ usage is least affected. 
(4) The Provider also provides an enquiry contact form which serves to send messages from the Customer to the Supplier of the relevant Service. Suppliers acknowledge that unauthorised third parties may misuse such messaging system and unlawfully intercept or read messages.  The Provider is not liable for any such misuse.
(5) The Provider may conduct identity checks and ask for proof to establish the existence of a Service. If the Provider – including as a result of information provided by Customers - suspects that the Supplier has supplied false information, the Supplier acknowledges that the Provider is entitled to carry out identity checks on the Supplier or to prove the existence of a Service; if requested to do so, the Supplier agrees promptly (and in any event within any period requested by the Provider) to supply to the Provider such proof of identity or of a Service’s existence as the Provider requests. Each Supplier acknowledges that failure to comply with any such request constitutes a breach of these Supplier Ts & Cs. 
(6) The Provider complies with its data protection obligations.

 

13. COPYRIGHT – All Services

(1) All content that appears on this site, and the site itself, is protected by copyright and database rights.  Reproduction of the site, in whole or in part, including the copying of text, graphics or designs, is prohibited. 
(2) Suppliers are permitted to download, display or print individual pages of the site to evidence their agreement with the Provider . The relevant file or the relevant printout must clearly bear the text “©Wedding Planner” - All Rights Reserved”.

 

 

14. FURTHER RIGHTS AND OBLIGATIONS OF THE SUPPLIER – All Services

(1) The Supplier shall submit truthful particulars about personal identity and payment data and offer in the Profile only Services which the Supplier is entitled and is in a position to serve to Customers.  
(2) The forms made available by the Provider must be completed appropriately. 
(3) The Supplier undertakes to present the Profile, including all information concerning the Service, fully and accurately, and to keep the information updated. The Supplier shall not give misleading particulars about the origin of any information; or include details that may conceal the true source of any information. 
(4) The Supplier is required to keep account login details secret and not to pass them on to third parties. The Provider will never ask Supplier to disclose this data. If Suppliers are contacted by third parties and asked for login details, under no circumstances should the Supplier impart that data, but must immediately notify the Provider of the situation by email through the 
Contact Form. Should any Supplier notice that the Supplier account is being used by an unauthorised third party, the Supplier should immediately report the matter to the Provider by email through the Contact Form and change the password. 
(5) The Supplier must not misuse the site’s email or messaging system. Emails and messages, including recommendations through the "recommend to a friend" option, may be sent out only with the recipient's consent. 
(6) Suppliers are responsible for ensuring that their Profiles do not infringe the law or the rights of any person or entity. Profiles must not contain false information, personal insults, anything slanderous or defamatory, or anything that infringes copyright or data protection law. 
(7) The Supplier shall be obliged for and account to the relevant authorities for taxes (including, where relevant, VAT) on the payments they receive. 
(8) The Provider reserves the right to transfer these Supplier Ts & Cs, and to assign or subcontract any or all of its rights and obligations under these Supplier Ts & Cs, to a third party. 

 

 

15. SUPPLIER RIGHTS TO CONTENT – All Services

(1) Where a Supplier submits to or transmits through the site any content of any type, including text or images, the Supplier undertakes that he/she has the right to do so, and has been granted the necessary consent by any persons featured (’model release’) or suppliers of featured items (’property release’).  
(2) To the extent that a Supplier’s Profile and other submissions may contain trademarks, the Supplier declares that he/she has the right to use them, including sublicensing rights.  
(3) By submitting any form of content to the site, the Supplier authorises the Provider and each of its Provider Affiliates to display and disseminate the content in connection with the performance of these Supplier Ts & Cs. 
(4) The Provider has the right to use any content uploaded by the Supplier for external marketing purposes related to Wedding Planner.

 

16. INDEMNIFICATION – All Services

Supplier shall indemnify and hold the Provider harmless against any claims by third parties brought against the Provider arising out of or in connection with any breach of these Supplier Ts & Cs on the part of the Supplier.

 

17. PROHIBITIONS – All Services

The Supplier shall not directly or indirectly: 
a) With respect to the Provider’s Platform, its content, and databases comprised in the site, in any form, whether by using automatic devices or manual processes, exploit, copy, distribute, reproduce, edit, translate, make publicly accessible or decompile any of the same; 
b) Monitor content on the Provider’s Platform by means of robots, spiders, or other automatic instruments 
c) Use the site for purposes other than those referred to in these Supplier Ts & Cs; 
d) Use the site or the tools and services on the site for the purpose of offering a service for a hire other than a Service under a valid Profile; 
e) reproduce any portion of the Provider’s Platform on another website or otherwise, using any device including, but not limited to, use of a frame or border environment around the site, or any other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site; 
f) Upload or send to the Provider’s Platform any contents or programs, which on account of their size or nature, might damage the Provider’s computers or networks; 
g) Include content on the site that breaches any applicable criminal or other laws, or encourages any such breach; 
h) Use or access the site in any way that might endanger any computer system or network, including by making available any virus (for which purpose, “virus” includes any program introduced into a system deliberately which carries out a useless and/or destructive function, such as displaying an irritating message or systematically over-writing the information on a user's hard disk); 
i) Post or transmit information that is in any way false, fraudulent, or misleading, or engage in any act that may be considered “phishing” (whether primary, secondary or other) or that would give rise to criminal or civil liability; 
j) Post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane material; or 
k) Refer to the Provider in any way that might lead someone to believe that the Supplier, any Service, Profile or Provider’s Platform is sponsored by, affiliated with, or endorsed by the Provider.

18. MESSAGING – All Services

(1) Any messages should be sent to the Provider using the contact form or by post. 
(2) Notices regarding infringements of copyright must specify the following: 
(a) Supplier address, telephone number and email 
(b) Detailed information about the content concerned (display of the image or text), including a link to the Provider’s Platform.

 

19. PROVIDER'S LIMITED LIABILITY – All Services

In no event will the Provider be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from the Provider’s Platform, the Supplier’s use of the Provider’s Platformand/or any transaction with the Customer, even if the Provider has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. If the Supplier is dissatisfied with the Provider’s Platform, does not agree with any part of these Supplier Ts & Cs, then the Supplier’s sole and exclusive remedy against the Provider is to discontinue using the Provider’s Platform.  In all events, the Provider’s liability to the Supplier or any third party in any circumstance arising out of or in connection with the Provider’s Platform is limited to the greater of (a) the amount of fees the Supplier pays to the Provider in the six months prior to the action giving rise to liability, and (b) £100.00 in the aggregate.  Nothing in these Supplier Ts & Cs shall exclude or restrict the Provider’s liability for death or personal injury resulting from its negligence; nor for the Provider’s fraud or fraudulent misrepresentation.

 

20. GOVERNING LAW AND ENTIRE AGREEMENT – All Services

(1) These Supplier Ts & Cs, and the relationship between the Supplier and the Provider, shall be governed by and construed in accordance with the laws of England and Wales and subject to the non-exclusive jurisdiction of the English courts. Venue shall be London. 
(2) These Supplier Ts & Cs contain the entire agreement between the Provider and Supplier relating to their subject matter.

 

21. MISCELLANEOUS PROVISIONS – All Services

(1) The Provider recommends that the Supplier saves his/her own copy of these Supplier Ts & Cs in a separate file on its PC or in print-out form. 
(2) The invalidity of one or more provisions of these Supplier Ts & Cs shall not affect the validity of the other provisions. 
(3) The Provider’s failure to act with respect to a breach of these Supplier Ts & Cs by the Supplier or others does not waive the Provider’s right to act with respect to subsequent or similar breaches. 
(4) The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Supplier Ts & Cs.

Date: July, 2017 
Use of this website constitutes acceptance of the weddingplanner.co.uk Terms & Conditions and Privacy Policy.

 

 

CUSTOMER TERMS AND CONDITIONS

 

 

 

2. THE BASICS
(1) The Platform is a place where you, the Customer, can view profiles of, and obtain information about, wedding Suppliers (“Suppliers”)registered on the Platform, and communicate with those Suppliers.   In respect of some of the Suppliers, you can book and pay for the Supplier of your choice through the Platform.
(2) We, the Provider, are not, and do not become, party to any contractual relationship between you, the Customer, and the Suppliers. The site is a venue for Suppliers and the Customer to interact.

 

3. SUPPLIER LISTINGS AND INTERACTION WITH SUPPLIERS
(1) Suppliers are entirely responsible for all of the information, including audio and video, images, text and other content, relating to the services they offer (“Services”).
(2) If the Customer finds a Supplier in which they are interested, she/he can send an information request to the Supplier (an “inquiry”) stating their surname, e-mail address and telephone number, and other requested information. In order for an enquiry to be sent, the Customer will be required to login or create an account with the Provider. 

(3) The Customer and the Supplier each receive a confirmation from us, the Provider, once an inquiry has been sent by the Customer to the Supplier.
(4) The Supplier may then communicate with the Customer in connection with the enquiry.
(5) The Messenger functionality enables the Customer and the Supplier to communicate via the  Platform  if that is the will of both parties.

 

4. REGISTRATION AND ESTABLISHING AN ACCOUNT
(1) Should the Customer wish to use services available to them on the site, they must register with the Platform. The Provider does not authorise anyone to register with this site unless they are able to enter into legally binding contracts.  As a result of successfully completing the registration process, the Customer obtains a user account for the Platform (an “Account”).
(2) To obtain an Account, the Customer must follow all of the instructions given by the Provider during the registration process.
(3) The Customer’s Planning Tools Account includes amongst others:
- A dashboard, overview of all tools
- The availability to monitor specific Suppliers;
- Save favourite suppliers;
- Wedding Planning Checklist
- Wedding Planning Budget Tracker
- Wedding Planning Guest List Tracker & Table Planner

- Enquiries & Bookings Manager

- Wedding Planner Messenger

 

(4) Customers can deactivate their Account at any time by contacting the Provider.

5. RIGHTS AND OBLIGATIONS OF THE PROVIDER
(1) The Provider shall use commercially reasonable efforts to ensure that content on the Platform describing services which Suppliers have submitted to the Provider are as true and accurate a representation of those services as practicable. 

(2) Further, Customers also acknowledge that Suppliers – and not the Provider – are responsible for the accuracy with which the content describes the service.
(3) The Provider may occasionally undertake upgrades and maintenance of the Platform. These works may result in restrictions in the usage on the Platform. The Provider will, where possible, aim to ensure that works that cause any such restriction are undertaken at a time when most Customers’ usage is least affected.
(4) The Provider offers a messaging system which may be used by the Supplier and Customer for making contact with one another. Completed enquiry contact forms will be forwarded to the email provided by the Supplier of the relevant service. Customers acknowledge that unauthorised third parties may misuse the system and unlawfully intercept or read messages.  The Provider is not liable for any such misuse.
(5) Each Customer acknowledges that the Provider is not responsible for checking the identity, or for the behaviour, of Suppliers or for establishing the nature, condition or existence of a Service.
(6) The Provider reserves the right to transfer these Customer Ts & Cs, and to assign or subcontract any or all of its rights and obligations under these Customer Ts & Cs, to a third party.

 

6. INTELLECTUAL PROPERTY AND RELATED
(1) All content that appears on this Platform, and the Platform itself, is protected by copyright and database rights and is owned by us or our Suppliers.  Reproduction of the Platform, in whole or in part, including the copying of text, graphics, audiovisual content or designs, is prohibited.
(2) Customers are permitted to download and print individual pages of the Platform provided that you do not modify any content without our consent.
(3) Where a Customer submits to or transmits through the Platform any content of any type, including text, images and audiovisual content, the Customer undertakes that he/she has the right to do so, and has been granted the necessary consent by any persons featured (’model release’) or suppliers of featured items (’service release’).
(4) To the extent that Customers’ reviews or other content may contain trade marks or other proprietary names or marks, Customers undertake that they have the right to do so.
(5) By submitting reviews to the site, Customers authorise the Provider to use them both on the Platform and in separately published form.

 

7. CUSTOMERS’ ACCOUNTS, COMMUNICATIONS AND REVIEWS
(1) Customers must provide only accurate and truthful information concerning their identity in their Accounts and profile pages.
(2) Customers are required to keep their Account login details secret and not to pass them on to third parties. The Provider will never ask Customers to disclose these details. If Customers are contacted by third parties and asked for Account login details, under no circumstances should they impart any of those details, but must immediately notify the Provider of the occurrence through the 
Contact Form . Should any Customers notice that their account is being used by an unauthorised third party, they should immediately report the matter to the Provider through the Contact Form and change their password.
(3) Messages sent via the Provider’s messaging system should only relate to serious booking enquiries. It is prohibited to misuse the Provider’s messaging system, such as by sending unsolicited commercial communications (spam). E-mails and site recommendations transmitted via the “Recommend this site” function should only be sent with the recipient’s consent.
(4) Customers may post their reviews of Suppliers’ Services (“Customer Reviews”) on the Platform within 30 days of use of such Services up to a limit of 500 words.  The Supplier is given the opportunity to view Customer Reviews, and to respond to them (a “Supplier Response”).
(5) Please note that the Provider does not, and does not realistically have the ability to, verify the accuracy or otherwise of comments, Customer Reviews or Supplier Responses.
(6)  The Provider nevertheless requires all Comments and Customer Reviews to be written by the Customer who has booked the Service, or by his/her authorized representative, and may decline to post any of them that the Provider finds does not do so.
(7) In the event that any Customer Review appears on the Platform but fails to be accurate, then without prejudice to any other available remedies, the Provider shall be entitled immediately to remove from the Platform the relevant non-conforming Customer Review.
(8) The Provider does not generally conduct identity checks. If Customers suspect that the Supplier has supplied false information, they are invited to notify the Provider through the 
Contact Form.
(9) The Provider complies with its data protection obligations. Further details can be obtained from the 
Privacy Policy. Suppliers generally authorise the Provider to forward the Supplier’s contact details, including telephone number, to Customers in connection with a Service booking. Customers may ask for these details to be supplied on production of proof of the booking; alternatively, these details may be made available to Customers through their Accounts.

8. TERMS APPLICABLE TO BOOKING  AND PAYMENT SERVICES ONLY

(1) Subject to meeting any requirements (such as completing any verification processes) set by the Supplier, Customers can book a Service available on WeddingPlanner.co.uk by following the booking process. All applicable fees, including the Service Fee, Security Deposit (if applicable), [Customer Fee] and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to accepting a booking. You agree to pay the Total Fees for any booking requested in connection with your WeddingPlanner.co.uk Account.

(2) Upon receipt of a booking confirmation from the Provider, a legally binding agreement is formed between you and your Supplier, subject to any additional terms and conditions of the Supplier that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Service. Wedding Planner Payments will collect the Total Fees at the time of the booking request or upon Booking Confirmation.

(3) Suppliers and Customers are responsible for any modifications to a booking that they make via WeddingPlanner.co.uk and agree to pay any additional Fees and/or Taxes associated with such Booking Modifications.

(4) Customers can cancel a confirmed booking at any time subject to the Supplier’s cancellation policy, except that the initial deposit shall not be returned, and the Provider will provide any refund to the Couple and the Supplier in accordance with such Supplier’s cancellation policy..

(5) If a Supplier cancels a confirmed booking, the Customer will receive a full refund of the Total Fees for such booking. The Provider may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons where the Provider believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to the Provider, other Suppliers and Customers, third parties or for any of the reasons set out in these Terms.

(6) Suppliers and Customers may use the Platform to send or request money for refunds, additional Supplier Services or Damage Claims related to bookings. You agree to pay all amounts sent through the Platform in connection with your WeddingPlanner.co.uk Account, and the Provider will handle all such payments.

 

 

9. USE OF PAYMENT SERVICES 

(1) The provider offers payments services to Suppliers, including payment collection services, payments and payouts, in connection with and through the WeddingPlanner.co.uk Platform (“Payment Services”).

(2) The Provider may restrict the availability of the Payment Services, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. The Provider may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time.

(3) The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices and Suppliers should review them independently. The Provider is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by The Provider of such Third-Party Services.

(4) Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.

 

10. INDEMNIFICATION
The Customer shall indemnify and hold the Provider and its affiliates in other countries (“Provider Affiliates”) harmless against any claims by third parties brought against the Provider or any  Supplier arising out of or in connection with any breach of these Customer Ts&Cs on the part of the Customer.

 

11. PROHIBITIONS
The Customer shall not directly or indirectly:
a) With respect to the site, its content, and databases comprised in the site, in any form, whether by using automatic devices or manual processes, exploit, copy, distribute, reproduce, edit, translate, make publicly accessible or decompile any of the same;
b) Monitor content on the site by means of robots, spiders, or other automatic instruments.
c) Use the site for purposes other than those referred to in these Customer Ts & Cs;
d) Use the site or the tools and services on the site for the purpose of booking a service other than a Service under a valid Supplier;
e) Reproduce any portion of the site on another website or otherwise, using any device including, but not limited to, use of a frame or border environment around the site, or any other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site;
f) Upload or send to the site any contents or programs, which on account of their size or nature, might damage the Provider’s computers or networks;
g) Include content on the site that breaches any applicable criminal or other laws, or encourages any such breach;
h) Use or access the site in any way that might endanger any computer system or network, including by making available any virus (for which purpose, “virus“ includes any program introduced into a system deliberately which carries out a useless and/or destructive function, such as displaying an irritating message or systematically over-writing the information on a user's hard disk);

i) Post or transmit information that is in any way false, fraudulent, or misleading, or engage in any act that may be considered “phishing“ (whether primary, secondary or other) or that would give rise to criminal or civil liability;
j) Post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane material; or
k) Refer to the Provider or any Supplier  in any way that might lead someone to believe that the Customer or any website is sponsored by, affiliated with, or endorsed by the Provider or any Supplier.

 

12. RIGHT TO DELETE CONTENT
Customers are responsible for ensuring that their communications, and content posted, through or in connection with the site, including Customer Reviews and communications with Suppliers, do not infringe the law, the rights of any person or entity, or contain false information, personal insults, anything slanderous or defamatory, anything that infringes copyright, data protection law or the content guidelines. Without prejudice to any other available remedies, the Provider shall be entitled immediately to remove from the site any communications or content that infringes these requirements, and to suspend or prevent the usage of any related Account.

 

13.. NOTIFICATIONS
(1) Messages are to be sent using the 
Contact Form or by post to World of Wedmin Ltd, c/o Cohen Davidson, 7 Queen Square, Brighton BN1 3FD
(2) Notifications of copyright infringement must contain:
a) Your postal address, telephone number and e-mail address
b) Precise details about the content in question (insertion of the text or image) including a link to the website;
c) A signed declaration in lieu of an oath, which implies that you:
(i) Hold the exclusive rights to use the work;
(ii) Have not authorised the use of the material in question in this form.

 

14. LIABILITY OF PROVIDER
In no event will the Provider be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from the website, your use of the website and/or any transaction between Customer and Suppliers, even if the Provider has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. If you are dissatisfied with the website, you do not agree with any part of these Customer Ts & Cs, then your sole and exclusive remedy against the Provider is to discontinue using the site. Nothing in these Customer Ts & Cs shall exclude or restrict the Provider’s liability for death or personal injury resulting from its negligence; nor for the Provider’s fraud or fraudulent misrepresentation.

 

15. MISCELLANEOUS
(1) These Customer Ts & Cs shall be governed by and construed in accordance with the laws of England and Wales and subject to the non-exclusive jurisdiction of the English courts.
(2) These Customer Ts & Cs contain the entire agreement between the Provider and Customer relating to their subject matter.
(3) The Provider recommends that each Customer save his/her own copy of these Customer Ts & Cs in a separate file on its PC or in print-out form.
(4) The Provider’s failure to act with respect to a breach of these Customer Ts & Cs by the Customer or others does not waive the Provider ’s right to act with respect to subsequent or similar breaches.

(5) The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Customer Ts & Cs .
(6) The invalidity of one or more provisions of these Customer Ts & Cs shall not affect the validity of the other provisions.

Our details
Our business’s name is: WeddingPlanner.co.uk

Our address for correspondence is: 75 Sydenham Hill, London, SE26 6TQ
Our registered address is: World of Wedmin Limited,Trading as WeddingPlanner.co.uk, c/o Cohen Davidson, 7 Queen Square, Brighton, BN1 3FD (08012857)
Our contact details can be found here: 
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