Bride & Groom FAQs

View Supplier FAQs

WHAT'S Wedding Planner ALL ABOUT?
When you start planning a wedding you've got so much to think about, venue budget, invites and of course wedding suppliers. We wanted to make it easier for you to find wedding suppliers in your area for the budget that suits you.

SO HOW HAVE YOU MADE IT EASIER TO FIND WEDDING SUPPLIERS?
We've got hundreds of suppliers across all wedding categories, in one place.  It's easy to find what you're looking for using our search engine.  Search by the location and date of your event and then compare suppliers by prices, customer feedback, pictures and samples.

HOW DO I MAKE AN ENQUIRY?
Easy.  Just fill in the Contact Form to the right on any supplier profile or click on “Get Quote” on the listing page. It's FREE and your enquiry goes straight to the supplier you want to contact. You will not be inundated with emails from our providers. Your contact details will not be shared with any other site.

CAN I LEAVE FEEDBACK FOR A SUPPLIER?
Of course you can - we want you to help the next couple that are wedding planning and welcome you to leave feedback on the any of the suppliers you have used.

IS THERE ANYTHING ELSE WEDDING PLANNER CAN DO TO HELP WITH WEDDING PLANNING?
Absolutely. Download our free wedding planning tools from the wedmin page or check out our inspirational blog which is full of tips, stories and real weddings. We hope you will find these useful! If you do have any questions about our site or would like any advice please do get in touch.


Supplier FAQs

View Bride and Groom FAQs

WHY SHOULD I ADVERTISE WITH WEDDING PLANNER?
Advertising with Wedding Planner is 100% risk free. There are no subscription fees, monthly or annual charges. Wedding Planner was created by wedding suppliers,with wedding suppliers’ needs in mind. As a listed supplier you have the opportunity to be found by thousands of potential customers and receive cost-effective and timely enquiries to help you grow your business. In addition, you will have a detailed, search optimised profile to communicate your services to your target market.

HOW DO I MANAGE MY PROFILE AND RECEIVE ENQUIRIES FROM POTENTIAL CUSTOMERS?
Once you have registered with Wedding Planner, every aspect of your profile can be managed through the supplier dashboard including personal details, payment details and all other aspects of your profile. Please keep your login details secret.

HOW MUCH DOES IT COST?
It costs £10 to register and create your profile. You only pay for enquiries you receive from potential customers. The price varies per category. Please see the supplier sign up page for pricing details.

CAN I LIMIT THE NUMBER OF ENQUIRIES I’M PREPARED TO RECEIVE?
Yes. You control how many enquiries you are willing to receive per week. You can manage this and change it at any time in the supplier dashboard. Once you have reached your maximum number of weekly enquiries, you will no longer show up in the listings until the following week. Remember if you don’t receive any enquiries then there is no cost.

WHAT'S THE DEAL WITH MY WEBSITE URL & CLICKS?
We offer all suppliers the option of including their own personal website URL in their profile. This may be of interest for SEO reasons or purely because you would like to push more relevant traffic to your website. For pricing details please see the table on the supplier sign up page. Like the enquiry system you can set how many you are prepared to receive each week. No click = no cost. Please note the URL clicks are completely optional and can be turned on and off whenever you choose.

HOW FREQUENTLY WILL I BE BILLED?
You will be billed every time you have built up a spend of £15 based on the number of enquiries and clicks you have received. Your card details are held off-site through STRIPE, our payment facility.

WHAT HAPPENS IF I RECEIVE AN ENQUIRY THAT IS NOT A GENUINE OPPORTUNITY?
If you receive an invalid enquiry you can mark it in the supplier dashboard or in the enquiry email which you receive. Wedding Planner will then review the enquiry and if it is found to be invalid, will ensure that you are not charged for the enquiry.

WHAT IS CLASSED AS AN INVALID ENQUIRY?

  • An enquiry that does not contain accurate contact details
  • An enquiry in a region that you have not selected as a region that you cover.
  • An enquiry with a budget outside of what you have specified in your profile
  • If the enquiry is clearly SPAM

HOW DOES THE REVIEW SYSTEM WORK?
If a customer decides to leave a review and a star rating, you will have 48hours to challenge the review if you disagree with the reviewer’s comments. Wedding Planner will then investigate the review and form a decision on the legitimacy of the review. If a review has not been challenged after 48 hours, then the review and rating will become live.  

WHAT IF WEDDING PLANNER ISN'T FOR ME?
We understand that this model won’t be for everyone but the great thing is you can give it a try and you have nothing to lose. If you sign up and create a profile, you are free to leave at any point. Remember you are only charged for enquiries you receive through the site so if Wedding Planner doesn’t bring you anything then what have you lost?!

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