Jemma
We had the best wedding reception at Harrild and Sons. We wouldn't have changed a thing; the venue looked stunning, staff were all super lovely, and the food (pie and mash all round!) was delicious. We had so many comments on how wonderful the venue was - it certainly surpassed our expectations. Thanks so much to the team on 23rd April!
Lauren Mills
Fantastic venue for a wedding! Katia, Nick and the H&S team were fantastic, in the run up to the day and especially on the day itself. The food was excellent and we've had so many compliments from our
guests at the time and since. The interior is beautiful as it is so you don't need too many decorations to put your own stamp on the place but the team are very accommodating with any ideas that you have. The location is perfect for a London wedding - the
street is empty at the weekend so its easy for buses to pull up and drop guests off, we also had sparklers outside later in the evening. The licence until 3am is brilliant too to keep the celebrations going on into the early hours! 100% recommend. Thank you!
Wolfgang Metzner
Great place for your wedding, event or just a drink after work! We had our wedding reception there
and wanted to thank Katia, Joseph and the H&S team for an amazing and unforgettable day! The food was incredible and everything from planning to the prep before the day was an absolute pleasure and breeze, enabling us to just sit back and enjoy. The downstairs
cocktail bar was also a great hit, couldn’t recommend this venue higher.
Rosemary Lynn:
Great place for a wedding reception. Lovely food, good staff and fine atmosphere.
All in all a fab day, thank you!
Paul Evans
Absolutely everything was perfect! Lee Anne and I would like to say a huge thank you for everything at the weekend. Absolutely everything from the food to the wine to the service was perfect. Everybody has commented on how great the venue itself was, how amazing the food was and how friendly the staff there were so please pass on our thanks to the whole team there. We really couldn’t have chosen a better venue for our wedding party! Paul
Adam and Corinne
It was so well planned! Darina was super helpful and is quite an incredible person. The whole event was completely amazing. That place will remain firmly in our hearts and we will be there a lot I am sure. We thank you so much for everything you did for us. It was so well planned! It meant the world. I hope we meet again! All the best, Adam and Corinne
Jemma and Lisa:
Even better than we hoped! Just wanted to send a quick note to say the biggest thank you to you and the team and Harrild & Sons for our wedding party on Sunday. It was just perfect - even better than we hoped, and we had so many comments about the venue, food and atmosphere. Thanks so much for taking such good care of us. Jemma and Lisa
Sarah-Jane Jones
**PLEASE READ if you are planning on booking your wedding at Harrild & Sons**
Our wedding took place in August 2022, and after some careful thought, we think it is right that we leave a review of our big day at Harrild & Sons so that no other couples go through the same disappointment and frustration that we experienced.
We selected H&S due to their brilliant online reviews, so when it was announced that the venue changed hands at the start of 2022, we had immediate concerns that we would not receive the amazing pub wedding we envisaged. It turned out that we were correct to have these concerns, and unfortunately for us they really showed through on our big day.
Although our initial agreement with the venue was honoured, due to staff changes and miss communication, we did not receive the same top tier management that other reviewers of this venue have reported. We were assigned a wedding manager which made us feel at ease, but it seemed that all our conversations with them leading up to the day were absolutely pointless.
The errors during our day are plentiful, with the most major listed as follows -
- No experienced wedding manager present on the day. We hadn’t met the person that was assigned on the day before and they had clearly not managed many/any weddings previously.
- Our welcome drinks were not served to guests, instead, a bottle of gin, bucket of ice and some tonic bottles were placed at the back of the room. We were having our couples photoshoot at the time so were not there to put things straight, guests bought their own drinks instead.
- Although communicated, staff did not know about our £2k bar tab and charged drinks to guests until we realised what was happening. They also did not put out the sign we had made to alert guests on which drinks were on the tab.
- Our wedding cake was not served to guests and we took it all home with us. Complete waste of money.
- During our initial meeting we were told that fairy lights were wrapped around the pillars for all weddings, but these were not done. We found out after the fact that it was for us to sort ourselves but this was never communicated.
- The selected wine from our tasting was not available on the day, we had to taste and select wines when we arrived at our wedding.
- Food was completely different in quality than we tried at the tasting. The beef (that nearly everyone had) was tough and had not been cooked for long enough. It was hugely embarrassing as we had raved to guests about how good the beef dish was, there were many plates of uneaten food.
- When we requested to see the itemised receipt against our tab, we found that many drinks had been costed wrong, it was completely inaccurate towards the charges/services agreed.
- Security agreed for the night did not turn up and random punters came in several times during the night.
- Doombar was ordered in specifically for the father of the groom, but it was not available even after double checking it would be two days prior to the wedding.
- Camden Hells was off after 2.5hrs of us being at the venue.
- The wrong table plan was used.
No one should have to experience this level of extensive issues during their wedding day.
We were expecting a couple of things to go wrong, but never anything to this scale. It honestly felt like staff hadn’t handled a wedding before, it was shocking.
Thankfully, during the day we were in such a giddy, overwhelmingly happy state of mind, we forced all of these issues away from heavily affecting our experience at the time. However, upon reflection, we feel so hurt and hugely disappointed, especially that we had to fight so hard to receive any goodwill and decent customer service from the venue.
Upon our initial complaint, we were completely gaslit by the wedding manager, which was completely unacceptable.
After two months of emails back and forth with management we received a small amount of refund which helped ease a bit of bad feeling, but I hope making others aware of our experience will give some further closure.
Thank you for reading, and if you’re looking to book with H&S, please go elsewhere, or be very careful to try and ensure that none of these errors happen to you.
