Swan, Shakespeare Globe

Gary and I had a truly fantastic day on Saturday. All our guests had an amazing time. The food was beautiful; all the guest chefs loved it! You have gone so far out of your way to make our day a success and we are so grateful for everything you and the staff have done. We would not change one thing about our wedding. It was perfect.

With my Head of Events hat on, I wanted to drop you a line to congratulate you on a very slick and beautifully produced event and to thank you all for making me feel so welcome from when I arrived at 11am right through to the early hours of the morning. I was incredibly impressed with you and all your staff and the efficiency which you all brought to every aspect of the wedding. I wanted to make particular note of one member of staff, Kevin who was there when I turned up to rehearse and was still there right at the end of the night working the bar in the Underglobe. My department manages 1000 events each year, including a couple of serious concert venues and the bars that go with them, so I am acutely aware of how difficult it can be to find those team members who are not only brilliant but become the jewel in the crown. Kevin was just that- a shining light in the team and I found myself wishing I could poach him for my own operation (don't worry we are in Leeds).
He was smiling all day and came across so genuine, caring and interested in his customers at all times. Not just a nice lad but a real star. I am sure that he will continue to excel in customer service but shows so much promise for a bright career, whatever he turns his hand to. I do hope that you will be able to congratulate him on his efforts, but also pass this comment on to the top of the organisation so he can receive appropriate recognition from senior management.